FAQ

What is your policy for cancellations?
We require your credit card at the time of booking.
Standar Rate: We offer free cancellations 24 hours before arrival. In case of not arriving and/or not notifying a previous cancellation, the amount of one night will be applied.
Non Refundable Rate: This rate do not allow cancellations.

Does the rate include taxes?
Our prices are in USD and MXN and do not include taxes.

When do you charge the amount of my stay?
The payment is applied at the time of the reservation.

What are the check-in/check-out hours?
Check-in is at 3:00 p.m. Check-out is at 12:00 p.m.

Do you accommodate late check-out?
Yes, please ask the concierge to check for the availability, at Nima we work very hard to ensure that your stay with us feels like home.

Do you allow children?
No, children under the age of 15 will be admitted in the hotel. We are sorry for the inconvenience.

Do you allow smoking?
According to the tobacco federal law, you are not allowed to smoke in the rooms, but we provide a nice roof garden where you can enjoy a cigarette.

Do you have elevators?
No, since it is a historic property, we work to keep it in optimal conditions.

Do you have spa?
It´s coming soon, however we offer room massages upon request. Nima is highly concerned about ensuring a relaxing stay.

Do you have Business Center?
Yes, and there is no extra charge for computer or printer use.

Do you provide transportation to or from the airport?
We have drivers that can provide transportation service with an additional value.

Do you have parking?
There is one parking space available for our fist reservation request. If it is not available, there is a parking garage in front of the hotel with an additional charge.

Is my passport required at check-in?
Yes, we require a valid government-issued identification at the time of check-in.

I have doubts about my account, who can I contact?
Please call Nima Hotel at +52 55 75917175 and we will be happy to help, or send us an e-mail to stay@hotelnima.com

Are pets allowed?
No, we are sorry for the inconvenience.

Do you have currency exchange service?
No, at the moment we do not offer currency exchange service.